Buying a game top-up
How do I place an order?
Open All games, choose a game and product, then enter the player ID and any fields requested for that game. Select a payment type and channel, confirm your receipt email, and complete checkout.
Which player details should I enter?
Enter the exact UID, server, role name or other details shown in the game. We use the information you provide to route the top-up; incorrect details can delay delivery or make an order impossible to reverse.
How quickly will my top-up arrive?
Simulated products complete immediately in the demo environment. Real orders are normally processed after payment confirmation and may require a short manual review. You can follow every update from My orders.
Payment and checkout
My payment is pending. What should I do?
Keep the checkout window open until the provider returns a result. If the page was closed, check My orders after a few minutes. Do not submit the same order repeatedly while a payment is still processing.
Why did my payment fail?
Payments can fail because of an insufficient balance, an expired authorization, provider maintenance or a bank security check. Try again with a supported channel, or contact us with your order number and the provider message.
Do you store my card details?
No. Payment credentials are entered on the selected payment provider's secure page. GameTopUp keeps only the transaction reference and status needed to reconcile your order.
Order status and support
Where can I find my receipt?
We send the receipt to the email entered during checkout when the payment is confirmed. You can also sign in and review the amount, status, game and receipt email on the order details page.
Can I change or cancel an order?
Digital top-ups begin processing quickly, so cancellation is not always possible. Contact support as soon as possible with your order number. We will review pending orders before fulfillment and explain the available options.
My order is completed but the game balance is missing.
First confirm that the player details and server are correct, then restart the game or wait a few minutes. If the balance is still missing, contact support with your order number, game and player UID. Do not share your password.
Access and account safety
I cannot sign in or forgot my password.
Use the sign-in panel's password reset option and verify the code sent to your account email. If you no longer control that mailbox, contact support from the address used for your account so we can verify ownership.
How do I earn and use points?
Eligible paid orders add points after payment confirmation according to the current reward rate shown on Rewards. Points are promotional account credits and cannot be exchanged for cash unless required by local law.
What information should I never share?
Never share your password, one-time verification code, full payment credentials or another person's account details. Our support team will not ask for your password or request a payment outside the checkout flow.